Shipping & Delivery

At SWO LLC we pride ourselves on top notch customer service and the fastest shipping in the industry. In most cases your product will ship the same day, but this is dependent on the type of shipping selected during check out, the time the order is placed as well as payment type. The average order is shipped within 24-48 hours of purchase. Once the order is shipped a confirmation email will be sent containing the tracking number and any order comments that are available.

For information regarding out damaged products policy, please review the Returns & Replacement Section.

Free Shipping on orders over $100 only applies to orders placed and shipped within the 50 US States

An extra charge of $15 will be applied to all International orders

Returns & Replacements

If you need to return or exchange an item, please call 313-693-3764 for a Return Authorization Number. We will not issue a refund unless a RMA has been obtained. We will accept returns that have RMA's within 15 days of delivery. The customer is responsible for all return shipping charges and their order may be subject to a 15% restocking fee.

Only unused product that has not been installed or altered is eligible for return.

When returning an item, please review the Product Return Checklist as this will assist you with a hassle free return.

Adapters, Wheel Locks,Spacers, Wheel Simulators: Credit less all freight charges incurred and credit card charges incurred.

Clearance & Special Order Items: No Refund can be issued.

Canadian Customers: If an item is damaged, duties and taxes will not be charged upon re-shipment. Please call for further details.

If your shipment has arrived damaged/missing items, contact Customer Service 313-693-3764 within 48 hours to report the damage/missing items. We will report the damage to the shipper and schedule a reshipment. The merchandise must be completely repackaged in the original packing for return. The shipper will inspect and pick up the damaged merchandise and return it to SWO LLC.

Ordering

We gladly offer our customers the ability to place their orders online or by phone. Purchasing from SWO-LLC's websites are simple, quick and secure. Simply browse and select products for your shopping cart. Once in the shopping cart, you will be able to begin the checkout process. During the checkout, take care to enter your payment, billing and shipping details correctly as incorrectly entered details may result in a delay or cancellation of your order. It is recommended that you print your order confirmation or make a note of your order number. Your order will be acknowledged by e-mail shortly afterward.

If you are purchasing online, you have multiple payment options. We accept Visa, MasterCard, Discover, PayPal. If you wish to use American Express, the credit card details must be processed via PayPal. Once the entire balance has been paid and the payment has cleared, your order will ship.

To order by phone, please contact a Sales Representative at 313-693-3764.

Stock Quantities & Availability

Although we try extremely hard to verify all stock quantities before/after every purchase, it is possible that a product may become unavailable.

If a product has become unavailable we will notify you and process a refund immediately. On occasion, if we do not have the product, it may be back ordered with the permission of the customer and shipped when available.

Still Have Questions?

We value your business and want to deserve your trust. If you have comments, questions or suggestions, please let us know at sales@swollc.com